Shipping and Returns
We offer worldwide shipping!!
We use Australia Post for both Domestic and International Shipping and every order is sent tracked.
Domestic shipping within Australia starts from $8.50 based on a 500g satchel however depending on the weight of your order, postage could be more.
International shipping rates start from $25AUD based on a 500g or less satchel however if additional items are purchased, postage may increase due to the weight of the order. Please note that any duties or customs obligations for international orders are to be borne by the customer.
Once your order is shipped, you will receive your tracking details via email.
As we are handmade, our standard turn around time is between 2-4 weeks. Pre order turn around time is 4-6 week. This information is always listed on every description, in every product in our range.
We accept exchanges for change of mind purposes within 14 business days providing the sheet(s) are in a brand new, unwashed condition. You will need to return your sheet to us along with a return satchel so we can send the replacement sheet to you. *This excludes custom sheets. Please see our T & C's for more information regarding this.
As each item is made to order, we ask that you please triple check your mattress measurements before sending them through. If your sheet is custom and you send through the wrong measurements for your order, unfortunately we do not hold any responsibility if your sheet(s) do not fit and will not be in a position to refund you.
If for some reason there is a fault with your sheet(s), initially, photos will be requested. The item must be returned to us in an unwashed and unused state and if deemed in fact faulty, a full refund will be given including postage.